In the second of two presentations from the Center for Healthcare Governance on the topic of leadership decision making, Making Effective Decisions In Times of Uncertainty and Change: What Boards Need To Know (Part Two), Pam Arlotto and Susan Irby of Maestro Strategies apply the decision-making framework introduced in Part One to examples from the health care delivery system.
Focusing on two dimensions of the framework as applied in an emergency room setting – complex and chaotic decisions – readers will appreciate a new model that has important utility in today’s complex environment. Viewers will learn about the role of business intelligence, analytics and information in making decisions in a new way in a more hectic and complex environment laced with great uncertainty. Understand how information-driven decision making is different from the hierarchical, command-and-control models that we have used in the past – and is increasingly more appropriate for a transformed business model.
Also be sure to view part one of this series — Making Effective Decisions In Times of Uncertainty and Change: What Boards Need To Know